TCL99 Privacy Policy – How We Protect Your Data

1 Who We Are

TCL99 is an online gaming platform operating at tcl99.one, offering games including fish shooting, slots, live dealer tables, card games, and crash games to players in Bangladesh. When this Privacy Policy refers to "TCL99", "we", "us", or "our", it means the TCL99 platform and the team responsible for operating it.

TCL99 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that your data is handled in accordance with this Privacy Policy.

If you have any questions about how TCL99 handles your personal data, or if you wish to exercise any of your data rights, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

TCL99 collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically when you interact with our website or app. We only collect what is genuinely necessary for the purposes described in this Privacy Policy.

3 How We Use Your Data

Every piece of data TCL99 collects has a specific, legitimate purpose. We do not use your personal data for anything beyond what is described here. The main reasons we process your data are:

• Account management: To create, maintain, and secure your TCL99 account, including verifying your identity and age.
• Payment processing: To process your BDT deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Game delivery: To provide the games you play, record outcomes, and calculate your account balance correctly.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Responsible gaming: To monitor gaming patterns and intervene where there are signs of problem gambling behaviour, in line with our responsible gaming commitments.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement: To analyse how players use TCL99 so we can improve the platform experience — this is done using aggregated, anonymised data where possible.

TCL99 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. If your account is flagged by our automated fraud detection systems, a member of the TCL99 team will review the case before any action is taken.

4 Payment Data and Financial Privacy

Because TCL99 processes real money transactions in BDT, payment data is handled with particular care. All deposits and withdrawals go through bKash, Nagad, or Rocket — the three mobile financial services most widely used by players in Bangladesh.

• TCL99 records your mobile wallet number and transaction reference numbers for each deposit and withdrawal.
• We do not store your full wallet PIN, OTP codes, or any credentials that would allow us to initiate transactions on your behalf.
• Payment data is stored in encrypted form and is accessible only to authorised staff for the purpose of resolving transaction disputes.
• Withdrawal requests are processed to the same wallet used for your most recent deposit, as a security measure to prevent funds being redirected to unauthorised accounts.
• TCL99 maintains transaction records for a minimum period required by applicable financial regulations.

5 Cookies and Tracking Technologies

TCL99 uses cookies and similar tracking technologies on the website and app to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal data directly, but they can be used to identify your browser or device.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using TCL99, but some features may not work as smoothly. TCL99 does not use third-party advertising cookies or tracking pixels that share your data with advertisers.

6 Data Sharing and Third Parties

TCL99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. However, there are limited circumstances where we share data with trusted parties in order to operate the platform:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. Their handling of your data is governed by their own privacy policies.
• Game providers: Game software providers such as Playtech may receive anonymised session data necessary to deliver their games. They do not receive your personal registration details.
• Identity verification services: If TCL99 uses a third-party service to verify your identity documents, that service will process the documents you submit. We only use reputable, secure verification providers.
• Legal authorities: TCL99 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, or when we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or comply with a legal obligation.
• IT and security providers: Companies that provide hosting, security monitoring, and technical infrastructure for TCL99 may have access to data as part of their service delivery, under strict confidentiality agreements.

7 Data Retention

TCL99 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. We do not keep data longer than necessary.

• Active account data: Retained for the full duration of your account being open on TCL99.
• Transaction records: Retained for a minimum of 5 years after the transaction date, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable regulations, typically 5 years after account closure.
• Support communications: Retained for 2 years after the conversation is closed, to allow for follow-up and dispute resolution.
• Gaming activity logs: Retained for 2 years for responsible gaming monitoring purposes, then anonymised or deleted.
• Closed account data: After the applicable retention period expires, personal data is securely deleted or anonymised so it can no longer be linked to you.

If you request deletion of your personal data, TCL99 will action that request as far as legally possible. Some data may need to be retained beyond your request due to legal obligations — in such cases, we will inform you of what data is being retained and why.

8 Data Security

TCL99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and TCL99 is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard encryption algorithms.
• Access to personal data within TCL99 is restricted on a need-to-know basis and all access is logged.
• TCL99 systems are monitored continuously for unusual activity and potential security threats.
• Staff with access to personal data receive regular training on data protection and security practices.
• In the event of a data breach that poses a risk to your rights, TCL99 will notify affected players without undue delay.

9 Your Privacy Rights

As a TCL99 player, you have rights over your personal data. TCL99 respects these rights and will respond to all requests promptly. Here is what you can ask for:

To exercise any of these rights, contact TCL99 at [email protected] with your account details and a clear description of your request. We will acknowledge your request within 2 business days and aim to resolve it within 30 days. If we are unable to fulfil your request for legal reasons, we will explain why.

10 Children's Privacy

TCL99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we carry out age verification checks on accounts where there is any doubt about a player's age.

If TCL99 discovers that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted as quickly as legally possible, and any balance will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you are a parent or guardian and believe that your child has registered on TCL99, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

TCL99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we handle your personal data, TCL99 will make reasonable efforts to notify registered players via their registered contact details before the changes take effect. For minor updates, the revised policy will simply be published on this page.

We encourage you to review this Privacy Policy periodically. Continued use of the TCL99 platform after any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you may request account closure by contacting support.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how TCL99 handles your personal data, please get in touch. We take privacy seriously and will respond to all enquiries promptly.

For questions about our Terms and Conditions, visit the Terms and Conditions page. For information about responsible gaming tools and support, visit the Responsible Gaming page. For general questions about TCL99, the FAQ page covers the most common topics raised by Bangladeshi players.