TCL99 Terms and Conditions – Know Your Rights

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and TCL99 ("TCL99", "we", "us", "the platform"). By accessing or using the TCL99 platform — including the website at tcl99.one, the Android app, and any related services — you agree to be bound by these Terms in their entirety.

These Terms apply to all activities on TCL99, including account registration, deposits, gameplay, withdrawals, bonus participation, and any communication with TCL99 support. Your continued use of the platform after any update to these Terms constitutes acceptance of the revised Terms.

TCL99 reserves the right to update or modify these Terms at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. It is your responsibility to check this page periodically. We may also notify registered players of significant changes via the contact details on their account.

2 Eligibility

To be eligible to register and play on TCL99, you must meet all of the following conditions:

• You are at least 18 years of age at the time of registration.
• You are accessing TCL99 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You are not a current employee, contractor, or close family member of a TCL99 employee or contractor.
• You have not previously been self-excluded or permanently banned from TCL99.
• You are acting on your own behalf and not on behalf of any third party.
• You have the legal capacity to enter into a binding agreement under the laws applicable to you.

TCL99 may request proof of age or identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of withdrawals until verification is complete.

3 Account Registration

Each player is permitted to hold exactly one TCL99 account. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. TCL99 uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed without notice.

When registering on TCL99, you agree to provide accurate, complete, and current information. This includes your real name, a valid contact number, and a working email address if requested. Providing false information during registration is a violation of these Terms and may result in permanent account closure.

• One account per person — no exceptions.
• One account per household and per shared device.
• Registration information must be accurate and kept up to date.
• You must not share your account credentials with any other person.
• TCL99 will never ask for your password via support chat, email, or any other channel.
• You are fully responsible for all activity that occurs under your account.

TCL99 reserves the right to carry out identity verification checks at any point during your use of the platform. This may include requesting a copy of a government-issued ID, a selfie, or proof of ownership of the payment method linked to your account. These checks are standard practice and are carried out to protect both players and the platform.

4 Deposits and Withdrawals

All financial transactions on TCL99 are conducted in Bangladeshi Taka (BDT). TCL99 supports deposits and withdrawals via bKash, Nagad, and Rocket only. No other payment methods are accepted. TCL99 does not accept international bank cards, cryptocurrency, or any third-party payment processor not listed here.

Deposits are credited to your TCL99 account balance in real time in most cases. If a deposit does not appear within 15 minutes, contact TCL99 support with your transaction reference number and the support team will investigate.

• Minimum deposit amount: as displayed on the deposit page at the time of transaction.
• Maximum deposit limits may apply and are shown during the deposit process.
• Withdrawals are processed to the same payment method used for the most recent deposit.
• Withdrawal requests are typically processed within 24 hours during normal operating conditions.
• TCL99 does not charge fees on standard withdrawals, but your mobile wallet provider may apply their own charges.
• Withdrawals may be delayed if your account is under review for verification or suspected policy violations.
• TCL99 reserves the right to request proof of payment method ownership before processing any withdrawal.

TCL99 operates a strict policy against money laundering and financial fraud. Any account suspected of using the platform for financial transactions unrelated to genuine gaming activity will be suspended immediately and reported to the relevant authorities. All deposits must come from a payment method registered in your own name.

5 Game Rules and Fairness

All games available on TCL99 — including fish shooting games, slots, live dealer tables, card games, and crash games — operate using certified random number generators (RNG). The RNG ensures that every game outcome is genuinely random and cannot be predicted, manipulated, or influenced by any player or by TCL99.

Each game on TCL99 has a published house edge (also referred to as Return to Player percentage or RTP). This figure represents the theoretical long-term return to players across all bets placed on that game. The house edge is fixed and does not change based on your account history, bet size, or any other factor.

• Game outcomes are determined solely by the certified RNG at the moment of each bet.
• Past results have no influence on future outcomes — each round is independent.
• TCL99 does not adjust game outcomes based on player win/loss history.
• In the event of a technical error during a game round, the round will be voided and your stake returned.
• If a game disconnects mid-round, the outcome will be determined by the server-side result recorded at the time of disconnection.
• Any attempt to exploit software bugs, glitches, or errors for financial gain is prohibited and will result in account suspension.

For live dealer games powered by Playtech Live, the rules of each table game (baccarat, roulette, blackjack) are governed by the standard published rules for that game as displayed within the game interface. In the event of a dispute between a player and a live dealer result, the server-side recorded outcome is final.

6 Bonuses and Promotions

TCL99 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be displayed at the time the bonus is offered. By claiming any bonus on TCL99, you agree to the specific terms attached to that bonus in addition to these general Terms and Conditions.

• All bonuses carry a wagering requirement that must be met before any withdrawal can be made from the associated balance.
• Wagering requirements, eligible games, time limits, and minimum odds (where applicable) are specified per promotion.
• Bonuses are issued to one account per person, per household, and per IP address.
• TCL99 reserves the right to withdraw any bonus offer at any time without prior notice.
• If TCL99 determines that a bonus has been claimed fraudulently or in violation of these terms, the bonus and any associated winnings will be voided.
• Bonus funds are separate from real money funds. Real money is used first when placing bets unless otherwise specified.
• Attempting to exploit bonus offers through coordinated play, multiple accounts, or any other method constitutes bonus abuse and will result in account closure.

7 Prohibited Conduct

TCL99 maintains a fair and secure environment for all players. The following activities are strictly prohibited on the TCL99 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action where applicable.

• Creating more than one account on TCL99 under any circumstances.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the platform if you are under 18 years of age.
• Using software, bots, scripts, or any automated tools to interact with TCL99 games or systems.
• Exploiting software bugs, glitches, or errors for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using TCL99 for money laundering, fraud, or any other illegal financial activity.
• Depositing funds from a payment method not registered in your own name.
• Attempting to reverse, chargeback, or dispute legitimate transactions.
• Harassing, threatening, or abusing TCL99 staff or other players.
• Sharing your account credentials with any other person or allowing others to play on your account.

8 Account Suspension and Closure

TCL99 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if TCL99 has reasonable grounds to believe that the account has been used in violation of these Terms and Conditions.

• Accounts under investigation will be suspended pending the outcome of the review.
• During a suspension, you will not be able to deposit, play, or withdraw.
• If an investigation concludes that no violation occurred, the account will be reinstated and any withheld withdrawals processed.
• If a violation is confirmed, the account will be permanently closed and balances may be forfeited depending on the nature of the violation.
• You may close your own account at any time by contacting TCL99 support. Any real money balance at the time of closure will be returned to your registered payment method after standard verification.
• Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

TCL99 will make reasonable efforts to communicate the reason for any account action where doing so does not compromise an ongoing investigation. If you believe your account has been suspended in error, contact [email protected] with your account details and a description of the issue.

9 Responsible Gaming

TCL99 is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their activity. These tools are available to all registered players at no cost and without any negative impact on your account standing.

• Deposit limits: Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session reminders: Set time-based reminders that notify you how long you have been playing in a single session.
• Cooling-off period: Take a break from TCL99 for a defined period (24 hours to 6 weeks) without permanently closing your account.
• Self-exclusion: Permanently exclude yourself from TCL99. This cannot be reversed and will result in your account being closed with your real money balance returned.
• Reality check: Enable periodic pop-up notifications showing your net win/loss for the current session.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed information and resources. TCL99 takes problem gambling seriously and will never use aggressive tactics to encourage players to spend beyond their means.

10 Privacy and Data

TCL99 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on TCL99, you consent to the collection and use of your personal data as described in the Privacy Policy.

• Personal data collected includes registration information, transaction history, and gameplay activity.
• Data is used for account management, payment processing, fraud prevention, and regulatory compliance.
• TCL99 does not sell personal data to third parties for marketing purposes.
• Data is stored securely using industry-standard encryption and access controls.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how TCL99 handles your personal information, please read the Privacy Policy in full.

11 Limitation of Liability

TCL99 provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• TCL99 is not liable for losses resulting from platform downtime, technical errors, or internet connectivity issues on your end.
• TCL99 is not responsible for any loss of data resulting from circumstances outside our reasonable control.
• In the event of a game error that results in an incorrect payout, TCL99 reserves the right to correct the error and adjust balances accordingly, regardless of whether the error was in the player's favour or against it.
• TCL99's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.

12 Changes to These Terms

TCL99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will be effective from the date they are published on this page. The "Last Updated" date at the top of this page will reflect the most recent revision.

For significant changes that materially affect player rights or obligations, TCL99 will make reasonable efforts to notify registered players in advance via their registered contact details. However, it remains your responsibility to review these Terms periodically. Continued use of the TCL99 platform after any change constitutes your acceptance of the updated Terms.

If you do not agree with any updated Terms, you must stop using TCL99 and may request account closure by contacting support. Your real money balance will be returned to your registered payment method following standard verification procedures.

13 Contact TCL99

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, a transaction, or a game outcome, please contact the TCL99 support team. We aim to respond to all enquiries within 24 hours.

For responsible gaming support, including requests to set limits, take a cooling-off period, or self-exclude, please visit the Responsible Gaming page or contact support directly. These requests are handled as a priority and processed within 24 hours.

For general information about TCL99, including our background and the games we offer, visit the About Us page. For answers to common questions, the FAQ page covers the most frequently raised topics from Bangladeshi players.